Navigation:  Setup Menu > Service Item Maintenance > Service Item - Sold To Tab

Sold To Customer No - This is the customer number to whom the service item was first sold. Sometimes this is referred to as the dealer. Typically, once this code is entered, either automatically or by you, it does not change. The bill to address and phone are read from the Accounts Receivable Customer Master file during initial setup. You may, if you wish, change the address for the Sold To customer.

Ship To - When the item is first sold, this is the ship-to code to which the item was shipped.  It can be changed at any time, but it must be a valid ship-to code for the Sold To Customer.

Reset Sold-To User Address - The service item record stores an address for the sold-to customer, or dealer. When the record is first created and the customer numbers are entered, the address is pulled from the Accounts Receivable Customer record. You may override the address on the Service Item if you wish. If the address on the Service Item does not match the address found for the customer in A/R, this buttons will appear. You can press the button to read the new address from the Customer record and set the Service Item record to match.