ASI Service Center can use the Inventory Categories which you define in the Sage 100 ERP Inventory Management Options to carry additional information about a Service Item.  A possible example would be to define a new category which you label "COLOR".  Once you do this, you have a new ten-character field in every item you can enter the color of the item.

ASI Service Center takes this further by optionally using the field when a Service Item is automatically created during a sale.  If you sell a WIDGET where the COLOR category is "Red", the resulting Service Item will also have the COLOR category set to "Red".  You can turn that option on in Service Order Options (see Service Order Options Main Tab ).