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Complaint Code Maintenance |
  
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Complaint Code Maintenance |
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The complaint code can be entered on a service item entry or on lines to indicate the primary complaint the customer has that has prompted the service order. This information can be useful for later reporting of failures using Business Insights Reporter or for analysis with the Failure Analysis Report.
Complaint Code - This is a ten-character code that uniquely identifies this complaint. You can also use the F2 key or the lookup button to list complaint codes already on file.
Description - Enter a thirty-character description for this complaint code.