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Failure Reason Maintenance |
  
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Failure Reason Maintenance |
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The Failure Reason allows you to assign a codified explanation of the cause of the broken service item to either the service item entry or a line on the service order. In addition to being useful for reporting using Business Insights Reporter, the failure reason can also be used to void a warranty on a line item or stop a repair warranty from being assigned after a service order is closed. For more information about repair warranties see Group Code Main Tab or Warranty Processing.
Failure Reason - This is a ten-character code that uniquely identifies the failure reason. You can also use the F2 key or the lookup button to list Failure Reasons that are already on file.
Description - Enter a thirty-character description for this Failure Reason.
Invalidates Warranty - If this box is checked, then the line item on a service order where this failure reason is used will be taken out of warranty and priced as non-warranty, regardless of the warranty coverage of the service item.
Prohibit Repair Warranty - Failure Reasons marked Prohibit Repair Warranty can be assigned in service item entry to prevent the default repair warranty defined in in Group Code Maintenance from being assigned to the Service Item after a repair has been made. Note that using a Failure Reason marked Prohibit Repair Warranty on the lines tab will not prevent the Repair Warranty from being assigned to the Service Item.