Software solutions intended to transform and optimize a company’s operations need to be far-reaching to accomplish their goals, which is why it’s important to thoroughly plan and implement enterprise resource planning systems. It’s crucial to remember that even when executives and department heads have made their contributions to ERP application choices, entire companies need to be brought into the fold as well.
Consequently, one of the most important steps for ensuring ERP technology is embraced and properly used by all parts of an enterprise is to make sure every employee understands how he or she relates to the program. Failing to do so might result in employees disrupting the value of enterprise resource planning and negate the efficiency it offers.
Clerical
Even the lowest-level employees who perform the least sophisticated tasks need to have a basic understanding of the workings of an ERP system. For example, an administrative assistant who is assigned with delivering reports and data to various departments should at least realize how the items he’s distributing are generated in case a recipient has a question about it. This makes it possible to at least let the staff member find the appropriate party to identify if something seems amiss.
Information technology
Many IT departments aren’t necessarily responsible for every data collection problem that arises. However, they should understand how enterprise resource planning applications function within the larger context of a company intranet or database. Give these workers a thorough crash course in ERP programs even if their work will ideally never bring them into contact with such systems.
Accounting and finance
When the personnel responsible for managing an enterprise’s funds need to know the basis for certain transactions and patterns, they’ll probably need to examine ERP records at some point. Consequently, the more they know about ERP technology ahead of time, the better. Help them see how dollars, resources and materials correlate in the records such programs generate.
Planners and executives
One inefficiency that ERP systems address is the need for various employees to translate technical data for managers and supervisors. If executives and planners need interpreters to do their jobs, an ERP application hasn’t been optimized. Cut out the middlemen and let executives read the information for themselves the first time.