Navigation:  Setup Menu > Service Item Maintenance > Service Item - Warranty Tab

 

Warranty Code - There are three warranty codes that can apply to this service item. These codes are used to provide information about warranty coverage as well as to calculate the warranty expiration dates. For more information see Warranty Code Maintenance.

The Original Warranty is generally the manufacturer’s warranty that is assigned when the item is made or sold.  The Extended Warranty is generally an optional warranty that can be sold to the customer and will extend the coverage.  The Repair Warranty is assigned after a repair has been made to the Service Item.

Original and Extended warranties can be automatically assigned when the Service Item is first created, based upon the customers inclusion in a Group Code and the settings for that group. Additionally, the Repair Warranty can be automatically assigned when a service order is completed and the Group Code settings include a repair warranty. For more information, see Warranty Processing and Group Codes in the Helpful Hints section.

Warranty Zoom - Press the “eyeglass” button to see the detail settings for the specified warranty code.  This drills into Warranty Code Inquiry screen to show you the Warranty Code record.

Warranty Start -This is the date the specified warranty began on this service item.  For the original warranty, this date is usually when the item was first sold  during a Sales Order Invoice update, and will be the same as the invoice date.  For an extended warranty the date will usually match the invoice date for the invoice on which the extended warranty was sold.  However, if the extended warranty is set to start after the original warranty it will begin the first day after the original warranty expires.  The repair warranty start is set to the invoice date for the invoice on which the service order was updated.  The warranty start date can be overridden by the user.

Warranty End -This is the last day of the specified warranty period.   This date is calculated based upon the settings of the warranty code (see Warranty Code Maintenance) and the start date of the warranty.  This date can be overridden by the user.

Preserve Wty - Under certain circumstances an item might be sold, returned, then sold again.  If this box is checked, then the original warranty on the item from the first time it is sold will remain with the service item through subsequent returns and sales.  This is useful if your company maintains a pool of items for the customer, each of which carries its own warranty, but which you stock and ship as needed to the customer.