You may have hundreds or thousands of customers in your business. The trick is to treat each one as if they are your only one. Customers expect to be treated well. If they are not, they aren’t hesitant about moving on to another business that will offer the type of personal service they expect.

Real-life business success is about building relationships with customers, which is definitely personal. Acumatica 2021 R2, the company’s latest release, has been influenced by personal feedback from customers and partners.

Seamless Personalization from Acumatica 2021 R2

Seamless personalization only makes sense if you first understand it. In Personalization in Cloud ERP: What It Means & Why It Matters, Acumatica discussed that the evolution of cloud ERP personalization began with “configuration.” Simply stated, configuration is adjusting your ERP system’s components, so they function appropriately within your environment, such as time zones, languages, currencies, time zone, etc.

After configuration comes “customization.” Customization extends functionality even further to support specific business processes. This is also where third-party applications come into play.

Personalization is the next step. It’s tailoring the cloud ERP software to each company’s specific and unique requirements. With Acumatica, these personalization efforts are accomplished through a “low code, no code” principle. This means an organization doesn’t need a programmer or developer to do such things as modify tab order and visibility, define field valid values, import data faster and easier, and more. The reports, KPIs, and charts that are relevant to you and your team can be defined and made accessible the way you want them.

Personalization Benefits with Acumatica 2021 R2

With Acumatica 2021 R2, customers will experience further benefits for personalization, including:

  • Reducing the time spent finding actions and reports through a consolidated toolbar
  • Accelerating the ability to act on data by providing a sorting option for dashboard tables
  • Automating complex business processes without programming and reacting to data changes by creating tasks from business events
  • Increasing efficiency by triggering business events from the workflow engine

They will also save time and boost productivity by predefining and automating administrative tasks and triggering notifications when key activities occur.

Get the Personal Touch from Acumatica 2021 R2

The second of two biannual releases, Acumatica 2021 R2, takes ERP usability, innovation, and customer service to a whole new level. Many of the improvements were previewed during the Acumatica 2021 R2 Launch Event and during the Acumatica Summit 2021 Keynotes (available online) and through informative demonstrations.

As Acumatica CEO Jon Roskill notes in the Acumatica Summit 2021 Day 2 press release, “We innovate our business and industry functionality at remarkable speeds, enabling us to deliver a future-proof platform that elevates our customers to be successful in the modern landscape. Moreover, we have a foundation of unparalleled ethical business practices that put the needs and interests of our customers first.”

Designated an ERP leader by ERP analysts, Acumatica designed its cloud-based ERP solution to further the success of your business. The updates and enhancements found in every release, including Acumatica 2021 R2, are 100% geared towards this outcome. To discover more about what Acumatica Cloud ERP can do for your business, contact us today to arrange your free consultation.