Do Your Customers Trust You?

I absolutely love the message of this article by Jack and Suzy Welch.  It’s not that there is anything revolutionary about the message.  In fact, it’s quite the opposite: In whatever role you play, be it in your personal life, professional life or any role in between,...

Is Your Company Considering Adopting Mobile CRM?

Last week we discussed the advantages and disadvantages of Cloud ERP solutions and whether or not “The Cloud” is the right fit for all businesses. This week we’d like to discuss another emerging trend for 2013:  it’s predicted that businesses will begin to rely...

Develop a Data Protection Strategy with CRM

It is a commonly known fact that customer relationships drive business value and create a successful company. Building and maintaining customer trust not only generates brand loyalty, but it also establishes a positive business reputation and leads to increased sales....

Rethinking CRM in the Face of Social Media

Customer relationship management (CRM) was originally devised as a way to optimize sales by gathering intelligence on customers and targeting them with tailored campaigns. However, as social media emerged as a predominant channel of communication, the CRM industry...

New Mapping Component for SageCRM

Planning a business trip or to perhaps visit a few customers or prospects this week? If so, the new Mapping Component for SageCRM will come in handy.  It allows you to plot your customers and prospects to an onscreen map, get a visual of the locations and best route...