Upgrading the Sage Knowledgebase

According to a recent post on the Sage City forum, the Sage Knowledgebase (Sage KB) will soon be getting an upgrade (expected in early September). As part of the upgrade, the knowledgebase specifically for Sage 100 content will “live” at a new URL.

Unfortunately, as a result, any personalization you may have set up on the existing knowledgebase won’t transfer to the new platform. But on the plus side, you’ll be able to use your Sage credentials to log in to the new Sage KB which is one less password to remember.

For those that aren’t familiar, the Sage KB provides a deep library of technical articles written by Sage Support analysts that provides a quick, self-guided troubleshooting resource for common issues in Sage 100.

Slow Performance Loading Screens in Sage 100

Some customers are reporting slow performance when loading screens after upgrading to either Sage 100 2020 or Sage 100 2021.  While not all customers are experiencing a problem and Sage hasn’t provided detail on whether all or only certain screens are impacted, they have announced in a recent posting on the Sage 100 Knowledgebase that a fix will be available with the upcoming releases of Sage 100 2020 Product Update 4 and Sage 100 2021 Product Update 2 (likely available in September).

Please contact us with any questions.