Real-time, anywhere access via mobile devices has become commonplace not only in our personal lives but in business, as well. Mobility in the workforce isn’t just about accessing company email, it has become so much more. Today, companies are using mobile ERP to integrate ecommerce, streamline the warehouse, and improve sales and customer service. Moving to a mobile ERP should be an important part of any company’s business strategy.
Every day, the world gets more mobile. As smartphone capabilities increase, mobility makes further inroads into all kinds of places you might not expect. Smartphones are used in hospitals to track patients. Ordinary smartphones can be used as tour guides in museums and parks. Print ads at bus stops include a tag for smartphones to get more information. You can find a smartphone in a baby’s crib being used as a baby monitor. Mobility is no longer revolutionary; it’s expected.
Cloud ERP Makes Mobility Easier
Cloud applications have made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Today’s employees may be on the road, visiting customers or at the warehouse, but they’re still fully connected to the home office via mobile ERP solutions like Acumatica Cloud ERP. With a mobile ERP, everyone has access to the data they need to do their jobs better and more efficiently.
How Mobile ERP Software Boosts Customer Service and Sales
When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers—now!
Fortunately, with mobile enterprise resource planning software, those answers are at all employee’s fingertips. New cloud-based software, like Acumatica Cloud ERP, can be accessed anywhere, anytime. As long as you have Internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.
Success for Those Who Invest in Mobile ERP
When companies invest in mobile solutions, they see significant improvements in customer satisfaction resulting in increased revenue. Some improvements you may potentially see include:
- Faster response times to customer inquiries and complaints
- Improved customer satisfaction
- Enhanced retention rates among existing customers
- Increased reorders among existing customers
- Lower complaint volume as customers receive better information
Clearly, investing in mobile enterprise resource planning systems to improve sales and customer service is a win-win for most businesses. When your sales and service teams have real-time information at their fingertips, they can do a better job serving customers. And that translates into satisfied customers who will return to order more.
Acumatica Cloud ERP: Robust and Agile
Our latest ERP offering, Acumatica is one of the best mobile ERP systems available. Not only do you gain flexibility, but you do it cost-effectively. The robust functionality of the ERP can be used effectively in any industry. Acumatica includes a set of integrated modules including financial, distribution, project accounting, customer management and manufacturing applications. Advanced access controls enable people inside and outside or your organization to use the system. Learn more about the benefits of a mobile ERP by downloading our whitepaper, Why Choose Acumatica.
Accounting Systems, Inc., (ASI) can help you implement mobile strategies in your business that will improve customer satisfaction and be cost effective. Contact us to receive a personalized consultation.