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Why Social Media Matters in Customer Engagement

by Cooper Black | Jul 7, 2015 | Client Management, CRM, social media, Technology

CRM Tips: Using Social Media to Connect and Engage with Customers While it’s obvious that technology has changed many things about society, many businesses are still operating on old-school principles when it comes to customer engagement. In the past, businesses...

How Benchmarking Could Improve Your Customer Relationship Management

by ASI | Feb 8, 2013 | Client Management

I must admit, I had to read this article a few times to really wrap my head around its message.  It’s not that I am unfamiliar with benchmarking, I just was not all that excited about the title of the article.  Don’t let the title fool you – this message applies...

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