by Cooper Black | Aug 24, 2015 | social media, Technology
Social media is a great tool for connecting with your customers, promoting your products and services, and finding out more about important business trends. The most successful companies know how to use social media well, and even include it in their day-to-day...
by Cooper Black | Jul 7, 2015 | Client Management, CRM, social media, Technology
CRM Tips: Using Social Media to Connect and Engage with Customers While it’s obvious that technology has changed many things about society, many businesses are still operating on old-school principles when it comes to customer engagement. In the past, businesses...
by Cooper Black | Feb 17, 2015 | Business Technology, social media, Technology
A conversation is occurring everyday between you and your customers, whether you are aware of it or not. How is your company managing that conversation? Are you taking part in the crucial conversations, or are you so out of touch with your customers that you don’t...
by Cooper Black | Oct 30, 2014 | social media, Technology
The popularity of social media is hard to ignore. If you turn on the news, you’ll probably here something about the ramifications of social media on our society. While the presses taut that social media leads to a disconnect in relationships, the opposite proves to be...
by Brian | Jun 30, 2014 | social media, Technology
Like it or not, social media has become a viable marketing tool in today’s day and age. In the past, marketing consisted of businesses “showing up” where their customers were (print ads, billboards, product demonstration booths); today, marketing consists of offering...
by ASI | Apr 27, 2014 | CRM, social media
When you think about ways to improve your customer relationships, do you think about social media? Does your company even have a social media strategy in place to foster customer relationships and build long-term customers? If you’ve never thought about implementing...
