CRM Returns $5.60 for Every Dollar Invested

In a recent article on the Wall Street Journal’s MarketWatch.com, Nucleus Research finds that The CRM investment is worth it even on second-, third-, and fourth-generation investments. Their research found that Customer Relationship Management (CRM) applications...

Can CRM Help Me Target the Right Customers?

Targeting the right customers has been more of an art than a science for far too long.  Because of the advanced tracking available in CRM, companies are now able to leverage that intelligence to target the exact customer they are seeking.  These four simple steps will...

Increase Customer Loyalty

By Improving the Information in Your CRM System According to the Harvard Business Review, the average business loses 50% of their customers every five years. In the book ‘Leading on the Edge of Chaos’, the authors state that acquiring new customers can cost as much as...

Top 10 Must-Run CRM Reports

Businesses use customer relationship management (CRM) systems to get a better understanding of who their customers are, what they are buying (and not) and how loyal they are. But if you are not running the right reports, you may not be getting an accurate picture of...