Successful CRM: Beyond the Software and Features

Too often when companies talk about CRM, they’re referring only to the software and how they plan to use the new features.  But focusing solely on the software is not going to bring about fantastic business improvement.  The rush to implement new technology often...

Do Your Customers Trust You?

I absolutely love the message of this article by Jack and Suzy Welch.  It’s not that there is anything revolutionary about the message.  In fact, it’s quite the opposite: In whatever role you play, be it in your personal life, professional life or any role in between,...

Is Your Company Considering Adopting Mobile CRM?

Last week we discussed the advantages and disadvantages of Cloud ERP solutions and whether or not “The Cloud” is the right fit for all businesses. This week we’d like to discuss another emerging trend for 2013:  it’s predicted that businesses will begin to rely...