Secrets of CRM Success

Implementing a new CRM system is a lot like Christmas. It takes months of planning and research, but in the end, “unwrapping” your new system makes it all worthwhile. Now that the system is in place and you’ve done the hard part, what’s next? Getting the...

Social Media and CRM Join Forces

When you think about ways to improve your customer relationships, do you think about social media? Does your company even have a social media strategy in place to foster customer relationships and build long-term customers? If you’ve never thought about implementing...